Hullo Travel Voucher Terms and Conditions

Expiry Date: December 31, 2024

Hullo travel vouchers are valid until December 31, 2024, after which they expire and can no longer be redeemed. All bookings and travel must be completed by the expiry date.

Hullo travel vouchers are transferable but cannot be resold. They are not refundable or redeemable for cash.

Promotions and other discounts may not be applied to the purchase of Hullo travel vouchers. Single travel vouchers will automatically receive the round-trip discounted price. Ten-pack travel vouchers will receive a 10% discount off the total pre-tax price. Codes are only valid when booking a single traveler and may not be combined with other bookings.

Redeemable for Hullo Round-trip Fare

Each travel voucher code is valid for one (1) a round-trip fare for the specified guest category (Adult, Senior or Wheelchair) and specified service level (Comfort, Premium, or Business), including taxes or other similar charges. The travel voucher code may be redeemed at a point-of-sale at a Hullo terminal or online at

Travel voucher codes are redeemable for new round-trip bookings only and cannot be used on a previous booking or be redeemed for any other products or services offered by Hullo.

Payment with a travel voucher code will not be accepted if the code is invalid, has been deactivated, declined, or does not exist in our system.


If we must cancel a sailing and the code used will become invalid, please email [email protected] to receive a new voucher.  You will then receive a new voucher code by email. The expiration date of December 31, 2024, will not be extended in the case of reissued travel vouchers.

Loss, theft, or unauthorized use of a travel voucher

Hullo is not responsible for the value of the travel voucher if it is lost, stolen, or used in an unauthorized manner. It will not be replaced, and its value will not be refunded. The travel voucher purchaser and holder assume all risk of loss or theft once the order to purchase the voucher has been processed. If you have any questions, please contact our Guest Experience team at [email protected].


Hullo reserves the right to decline, suspend, hold for review, or cancel any hullo travel voucher if there is any suspicion of fraud or violation of these Terms & Conditions.

A valid email address is required at the time of purchase of a travel voucher. We only accept debit and credit cards at the terminal point-of sale. All communication from Hullo to the purchaser or holder of a travel voucher will be by email only.

Hullo reserves the right to modify these Terms & Conditions at any time. The Company will notify the travel voucher holder or purchaser of any such changes by posting an updated version of the Terms & Conditions on the Hullo website.

It is the travel voucher holder’s or purchaser’s responsibility to review these Terms & Conditions regularly. If a travel voucher is used after these Terms & Conditions have been amended, it means that you have accepted the changes and agree to be bound by the amended Terms & Conditions.

The Terms and Conditions are governed by and will be interpreted in accordance with the laws of the Province of British Columbia and any applicable federal laws.