Conditions of Carriage

Your booking and ticket come with some conditions that you can find below.  These conditions form part of the ticket (which shows that you have agreed to travel with Hullo by VIFC). The conditions include some important limits on how much we or others must pay if something goes wrong. If you’re buying this ticket for someone else, you’re acting for them. 

Last modified: July 22, 2023


Hullo by VIFC Conditions of Carriage


The Carrier may amend these Conditions of Carriage at any time.


The Carrier includes the owner and operator of the ship, VIFC Limited Partnership and its affiliates, and their respective employees, third party consultants, agents and representatives, successors and assigns.


The Passenger includes all persons traveling on this ticket and their heirs and representatives.


The purchaser of the ticket is accepting these Conditions of Carriage for themselves and on behalf of any other person or child traveling under this ticket.

No Cargo Permitted

No cargo is permitted in respect of this carriage, so no bill of lading is issued, and the Hague-Visby Rules do not apply.

Limitations of Liability

Carrier shall have the full benefit of any applicable laws providing for limitation and exoneration from liability, and nothing in this contract is intended to operate to limit or deprive Carrier of any such statutory limitation of or exoneration from liability. Without limiting the foregoing, Carrier claims benefit of all restrictions, exemptions and limitations of the Athens Convention as so defined and incorporated within the laws of Canada, including the Marine Liability Act, S.C. 2001, c.6 and amendments thereto. 


The liability of the Carrier shall be subject to a deductible of 135 Special Drawing Rights per passenger in the case of loss or damage to property for which the Carrier is found to be at fault.

Passenger assumes all risks

The Passenger assumes all risk of personal injury, or death or loss or damage to property caused by or attributable to perils of the sea, dangers of navigation, want of care of the management of the ship, act of God or public enemies, fire, inherent or latent defects and any other cause which arose without the actual fault or negligence of the Carrier.

Medical Treatment

Medical treatment (other than basic first aid) is not available on board. Any passenger travelling with a medical condition, whether or not such condition is brought to the attention of the Carrier, does so at their own risk and peril.

The Carrier makes no warranties express or otherwise as to the availability of medical personnel, required dietary foods or medication.

The Carrier shall not be liable for the quality, nature or consequence of any medical treatment or assistance which may be administered, notwithstanding that the said medical treatment or assistance is done negligently. Passengers are required to advise the Carrier of any and all health issues or concerns prior to entering into the contract of carriage.

Safety and Guest Experience

Passengers agree to follow the Guest Travel Policies and Requirements and the directions of any employee of the Carrier in respect of use or operation of the terminal or vessel.


When requested by any employee, passengers will provide proof of identification satisfactory to the Carrier.   


The Carrier has the right, but not the obligation, to verify the contents of any luggage or other property, whether or not the passenger is present. The passenger will answer any enquiry and produce any documents requested by the employee in respect to any luggage or other property.

Refuse carriage of person (or property)

The Carrier reserves the right to refuse transportation to any person or property or to remove same from any vessel, or from any terminal or other property occupied by the Carrier.


The Carrier’s Guest Travel Policies and Requirements for terminal operations and carriage are available at


Passengers who refuse to follow these Conditions of Carriage, including Guest Travel Policies and Requirements may be refused passage, ordered off the vessel and evicted from the terminal. The Carrier will rely on section 83 of the Canada Shipping Act, 2001, S.C. 2001, c.26 and amendments thereto and section 494(2) of the Criminal Code of Canada, R.S.C..

Unattended luggage or property

Any and all costs incurred by the Carrier in respect of any luggage or property left unattended or in an unauthorized location shall be for the account of the passenger and the Carrier shall have a lien on such luggage for such amounts.

Changes to Schedule

The Carrier shall not be responsible for any loss, damage or inconvenience suffered by any passenger resulting from late, delayed or cancelled sailings, arrivals or departures regardless of the cause or from any change or deviation in any schedule of sailing times from those published by the Carrier.

Property Damage

The Carrier shall not be liable for loss or damage to property remaining in the possession, custody or control of the Passenger.

Property Damage must be reported immediately

Carrier shall not be liable for damage to property unless owner or operator reports damage to Carrier before the property is removed from Carrier’s premises and Carrier is given a reasonable opportunity to inspect damage.

Live Animals

The Carrier is not liable for any loss, detention, damage, injury causing death or illness caused to or by live animals however or wherever such loss, detention, damage or injury occurs even though caused by any act, neglect or default of the Carrier. 

Two Year Limitation on Claims

Carrier shall be discharged from all liability for personal injuries or for loss, damage or delay arising out of this Contract unless an action for damages is commenced within two years from the date of disembarkation or from the date when disembarkation should have taken place, whichever is later.

Governing law

The passenger and the Carrier agree that the jurisdiction for any legal action will be a Canadian federal court in British Columbia. No other courts can be used. The passenger agrees not to object to this.