Changing your booking

Cancellation policy

Like the changing tides, we understand that plans can shift. That’s why we offer a 24-hour grace period, allowing you to cancel your reservation within the first 24 hours of booking, provided it’s more than 24 hours before your sailing time. Outside the grace period, a $5.00 fee will incur for cancellations up until 1 hour prior to scheduled sail time. Cancellations within 1 hour will be charged 50% of the total ticket value.

Modification policy

We offer a 24-hour grace period for you to modify your booking without charge, as long as it’s 24 hours before your scheduled sailing time. Outside of the 24-hour grace period, a $5 fee (plus HST) will be charged for booking modifications made up to 1 hour of the scheduled sailing time.

Large bags and sports gear can be purchased online up to 1 hour before departure, without the modification fee. If ‘seat selection’ is included in your booking, it cannot be removed from your reservation. No modifications are available within 1 hour of the scheduled sailing time.

*NEW POLICY: For all sailings starting June 1, 2024

Cancellation policy

We offer a 24-hour grace period, allowing you to cancel your reservation within the first 24 hours of booking, provided it’s more than 24 hours before your sailing time. Outside the grace period, a 50% fee of the total booking will incur for cancellations up until 1 hour prior to scheduled sail time.  Cancellations within 1 hour of departure will be charged 100% of the total ticket value. 

Modification policy

We offer a 24-hour grace period for you to modify your booking without charge, as long as it’s 24 hours before your scheduled sailing time. Outside of the 24-hour grace period, a $5 fee (plus GST) will be charged for booking modifications made up to 1 hour of the scheduled sailing time.

Large bags and sports gear can be purchased online up to 1 hour before departure, without the modification fee. If ‘seat selection’ is included in your booking, it cannot be removed from your reservation.

No modifications are available within 1 hour of the scheduled sailing time.