Before You Sail
A few things to help you prepare for your travels with Hullo.
Terminal locations that make sense and save you time. Whether you’re heading to or from downtown Vancouver, our dock is minutes from the bus, SkyTrain, and rideshare– it’s easy.
Check-in / arrival details
We can’t wait to welcome you aboard!
Bringing things aboard
Cats and small dogs no more than 10 kg (22lbs) are welcome on board at no additional cost. Pets must be in a contained pet carrier and on your lap for the entire trip.
Strollers & car seats
Strollers & car seats
We know travelling with little ones is tricky with all the extra belongings, so we have space to accommodate collapsible strollers. Carriers are included with infant bookings.
All guests are welcome to bring one carry-on-sized bag and a personal item at no additional cost.
Guests can now reserve up to three large bags to make connecting to YVR, cruise ships, and wherever else your adventures take you. Coming March 1st. Learn more.
Coming March 1st. Learn more.
We have a dedicated space to accommodate a limited number of non-electric bicycles and are actively working on a system of allowing bike reservations. Stay tuned!
Meet the Hullo Shuttle Bus!
The Hullo Shuttle Bus is now running from 10AM – 8PM Thursday to Monday! Get picked up before and after your sailing in downtown Nanaimo.
Frequently Asked Questions
At present, you can book sailings up to the end of February, 2024. Sign up for our mailing list to be first to know when coming months go live!
Once your booking is made, your Comfort seat is automatically assigned and reserved just for you. Guests with reservations in Premium or Business enjoy free seat selection, while Comfort guests can opt to choose their spot for a small fee of $3.00. Smooth sailing all the way!
Like the changing tides, we understand that plans can shift. That’s why we offer a 24-hour grace period, allowing you to modify your reservation within the first 24 hours of booking, provided it’s more than 24 hours before your sailing time. After the grace period, a nominal $5.00 fee will be charged for modifications up until 24 hours prior to scheduled sail time. Cancellations within 24 hours will be charged 50% of total ticket price. No modifications or cancellations can be made within 60 minutes of departure
Guests are welcome to make modifications to existing reservations! Please go to https://booking.hullo.com/en/booking-login/ or go to “My Bookings” on the main page, enter in your Booking Code you received via email along with your last name and you will have access to change your adventure.
Modifications can be made free of charge within the first 24 hours of your booking, provided it’s more than 24 hours before your departure time.
After the grace period, a nominal $5.00 fee will be charged for modifications up until 60 minutes prior to scheduled sail time. Please remember, no modifications can be made within 60 minutes of departure.
Yes, you certainly can! As long as you book the ticket in your friend’s name and use their email account, you can book tickets for a future sailing. It’s the gift that keeps on giving – adventure, that is!
The journey from downtown Vancouver to Nanaimo is but a swift 70 minutes, and with our convenient terminal locations, we’re docking extra minutes onto your day by landing where you want to be.
Connectivity is just as important to us as it is to you, that’s why we offer complimentary basic Wi-Fi, perfect for email and text for all guests aboard Hullo. Streaming is compimentary for guests in Premium and Business, and can be purchased by guests in Comfort, so you can TikTok from dock to dock!